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Event Planners Guide
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Planners Guide - Catering
Request for Proposal
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*Organization/Business:
*Event Dates:
*Event Coordinator:
Phone:
(*) fields are required
The Von Braun Center is pleased to have served you. Your opinions about our facility and services are very important to us. Please use the following survey to rate your overall experience with the Von Braun Center. Please make comments, either positive or negative, to clarify your ratings. With your input we hope to make the Von Braun Center more responsive to your needs. Thank you for your time and your patronage! We look forward to having you as our guest again.
The following questions pertain to the Von Braun Center facility:
1.
 How would you rate the Von Braun Center Overall?
Excellent Poor
2.
 How would you rate the cleanliness of the facility
Internally?
Excellent Poor
Externally?
Excellent Poor
3.
 How would you rate the cleanliness of the restrooms?
Excellent Poor
4.
 Were the rooms set up to your specifications?
Yes No
5.
 Were the room temperatures comfortable?
Yes No
6.
 How would you rate the accessibility of parking spaces?
Excellent Poor
7.
 Were adequate directional signs in place in the building?
Yes No
Comments:
The following questions pertain to the Von Braun Center staff:
8.
 Was your booking and contracting process handled in a courteous and timely manner?
Yes No
9.
 How would you rate your event coordinator in terms of
Professionalism?
Excellent Poor
Responsiveness?
Excellent Poor
10.
 How would you rate the switchboard operator/receptionist in terms of
Professionalism?
Excellent Poor
Responsiveness?
Excellent Poor
11.
 How would you rate the Box Office employees in terms of
Professionalism?
Excellent Poor
Responsiveness?
Excellent Poor
12.
 How would you rate the VBC security staff in terms of
Visibility?
Excellent Poor
Helpfulness?
Excellent Poor
13.
 Did you have any security problems?
Yes No
14.
 How would you rate the technical services staff (sound, lighting, stagehands)?
Excellent Poor
15.
 How would you rate the event set-up staff?
Excellent Poor
16.
 How would you rate the housekeeping staff?
Excellent Poor
17.
 How would you rate the quality of our decorator services?
Excellent Poor
18.
 How would you rate the quality of advertising/marketing support?
Excellent Poor
19.
 How would you rate the ushers and ticket takers for your event?
Excellent Poor
20.
 How would you rate the overall attitude/customer service of the Von Braun Center staff?
Excellent Poor
Comments:
The following questions pertain to the Von Braun Center food and beverage service:
21.
 How would you rate the pre-planning of your food function with the VBC staff?
Excellent Poor
22.
 How would you rate the selection of menu items?
Excellent Poor
23.
 How would you rate your food in terms of
Presentation?
Excellent Poor
Quality?
Excellent Poor
24.
 Please rate the food service staff in terms of
Professionalism?
Excellent Poor
Responsiveness?
Excellent Poor
25.
 How would you rate the quality of alcoholic beverage service for your event?
Excellent Poor
26.
 How would you rate the quality of concessions for your event?
Excellent Poor
In Closing:
27.
 Do you think you received good value for the VBC facilities and services utilized by your group?
Yes No
28.
 Do you anticipate returning to the Von Braun Center?
Yes No
29.
 Is there any factor (such as hotel space, airline schedules, seating capacities, space limitations, etc.) that would prevent you from bringing this event back to the Von Braun Center.
Yes No
If yes, please explain:
Please provide us with your email address if you would like to be notified of upcoming information related to Event Planning at the Von Braun Center.
email:
Thank you again for your patronage. Please provide additional comments or suggestions. Our employees are evaluated based on the information you provide. We encourage you to commend any employee who was helpful, or bring to our attention any employee who did not meet your expectations.
Comments: