The Von Braun Center is committed to creating a safe, comfortable and enjoyable experience for all guests. All guests shall remain respectful and courteous to their fellow patrons and comply with requests from VBC staff regarding policies, emergency response procedures and behavior which impacts the event experience of fellow patrons. The Von Braun Center values the support of all guests and reserves the right to eject any guest for any reason, including not treating other guests attending the event with dignity and respect.

Von Braun Center Security AND Lost & Found:

Monday – Friday, 8:00 a.m. till 5:00 p.m.

700 Monroe Street
Huntsville, Alabama 35801
phone: 256.603.2811
fax: 256.551.2203
housesecurity@vonbrauncenter.com

PROPST ARENA BAG POLICY:

Propst Arena Bag Policy can be found here: Propst Arena Bag Policy

DOORS:

Mark C. Smith Concert Hall: 1 hour prior to show time*

Propst Arena: 1 ½ hours prior to show time*

Please arrive as close to the door opening time as possible. If an attendee cannot make it to the venue at least 30 minutes prior to the show, they should expect a possible delay. The VBC has increased typical staffing levels for events to get each and every person into the building in a timely manner but can make no guarantees.

*the time doors open prior to an event are subject to change

GUEST SEARCHES:

All patrons entering the Von Braun Center during an event are subject to screening. Screenings may vary from event-to-event. Screenings range from visual inspection and bag search to screenings by a magnetometer (metal detector) and/or pat-down search conducted by security personnel. The purpose of the inspection is to detect prohibited items.

GUEST CODE OF CONDUCT:

At the Von Braun Center (VBC), we strive to create a welcoming environment where all guests can enjoy safe, inclusive, and respectful experiences. This Guest Code of Conduct outlines the standards of behavior expected at all VBC venues and events.

We ask that all guests uphold the values of respect, inclusion, and safety—in their words, actions, and interactions with fellow attendees and VBC staff. Guests who choose not to follow these guidelines may be subject to removal from the property without a refund.

   Prohibited Behavior:

   The following actions are not permitted in any VBC venue or on the surrounding property, including parking areas:

  • Interfering with the event, performers, athletes, or staff in any way.
  • Using abusive, obscene, or threatening language or gestures.
  • Engaging in physical altercations, aggressive behavior, or throwing objects.
  • Creating disruptions that negatively impact other guests’ enjoyment of the event.
  • Consuming alcohol irresponsibly or underage drinking (21+ with valid ID required).
  • Smoking (prohibited by state law).
  • Ignoring instructions from VBC staff or emergency personnel.
  • Sitting in seats not assigned on your ticket or refusing to show your ticket upon request.
  • Blocking aisles, standing on seats, or climbing on building structures.
  • Sitting or standing on seat backs, or stepping over/onto seats.
  • Obstructing the view of other guests for prolonged periods.
  • Engaging in unauthorized commercial or promotional activities.
  • Exhibiting disruptive, harmful, or disorderly behavior, as determined by VBC staff.

   Additional Reminders:

  • Please be courteous when entering and exiting the venue.
  • If you witness inappropriate behavior, report it promptly to a VBC usher or staff member.
  • Ejected individuals must leave the premises immediately.
  • Violation of this policy or any applicable federal, state or local laws may result in ejection without a refund.

PROHIBITED ITEMS:

Aerosol cans

Any noise-making devices (specifically air horns, sirens, or whistles)
 *(Excludes Huntsville Havoc hockey games)

Backpacks/Briefcases/Suitcases

Bags/Purses:

Bottles or cans

Cameras
*(Exception: Graduations)

Camera bags

Chains

Coolers

Firearms

Fireworks

Flashlights

Food and drink purchased outside of the Von Braun Center

Frisbees and/or beach balls

GoPro cameras

Illegal drugs or alcohol

Jewelry or belts of any kind containing spikes or studs

Laser pointers

Pepper Spray

Pets

Pocketknives

Poles or sticks
     (including signs attached to poles)

Recording devices

Selfie sticks

Stun gun/ Taser 

Weapons or other dangerous devices

Thank you for helping us create a positive and enjoyable experience for everyone at the VBC!

700 Monroe Street Huntsville, Alabama 35801
(P)
256.533.1953
(F)
256.551.2311