What are the VBC Box Office hours?

VBC Box Office Hours: Monday – Friday, 10:00 a.m. till 5:00 p.m.

VBC Box Office Additional Hours: 2 hours prior to start time of a ticketed event.

Tickets for events may be purchased in person at the VBC Box Office or online at www.ticketmaster.com.

*NOTE - For Mars Music Hall events, your tickets will be at the VBC Box Office, and will be moved to the Mars Music Hall Box Office within 2 hours before show time.

What is the best way to find out about upcoming on-sales at the VBC?

Sign up for Tickets First.  Click here for more info.

And follow us on social: @vonbrauncenter AND @marsmusichall

What time will the doors open for an event?

Mars Music Hall: 1 hour prior to show time (unless it is a sold out show, then it will open 1.5 hours prior)

Mark C. Smith Concert Hall: 1 hour prior to show time

Propst Arena: 1 ½ hours prior to show time

*Times are subject to change

What items are prohibited at the Von Braun Center?

You can find a full list of prohibited items and additional security information here.

Does the VBC have a Lost & Found?

Yes. The Lost & Found is located in the Von Braun Center Security Office, located beside the VBC Box Office.

Monday – Friday, 8:00 a.m. till 5:00 p.m.
phone: 256.603.2811

Does my young child need a ticket?

Age requirements are typically listed with the ticket information on the VBC website or Ticketmaster website. However, most events do not require a ticket for children under the age of two. If you would like the child to have his/her own seat, you must purchase a ticket for that child. Some shows targeting young children require that all children over the age of one have a ticket.

What happens if an event is canceled or postponed?

If an event is canceled please return to the point of purchase for a refund. If an event is postponed, tickets for the original event date will be honored. If you are unable to attend the event on the new date please return to the point of purchase for a refund.

Will a show be canceled due to bad weather?

All shows at the VBC are “Rain or Shine” events. VBC officials work directly with the National Weather Service and Huntsville Emergency Management to monitor and adapt to ever changing weather conditions. For questions about an event cancellation due to weather, please call 256-533-1953.  If you are concerned about weather, you may cancel your tickets for a refund PRIOR to the show, but no refunds will be issued after a show.

What is the policy on accessible seating?

The VBC follows regulations set forth by the ADA. Under ADA policy, 3 companion seats may be purchased when buying an accessible seat. Due to limited availability of accessible seating, purchasing tickets in advance is recommended. Accessible seating may be purchased in person at the VBC Box Office or online at www.ticketmaster.com. For additional information, please visit the VBC or call the administration office at 256-533-1953.

*NOTE - for Mars Music Hall, Ticketmaster may not include specific accessible seating options on their seating maps when you are purchasing tickets. Mars does offer accessible seating for every show. Please let Mars staff know when you arrive to a performance that you need accessible seating and they will direct you to the location.

How do I pick-up my tickets when they are to be left at will call?

Tickets will be available to pick up at the designated box office 2 hours prior to show time. Please bring proper ID, the credit card used to purchase the tickets and your confirmation number if ordered through Ticketmaster.

*NOTE - Tickets for Mars Music Hall shows will only be available at the Mars Box Office within two hours prior to show time.

Can I bring food or beverages into the VBC?

Outside food and beverages are not permitted inside the facility. The Von Braun Center offers a wide variety of food and beverages available for purchase.

Do you accept credit and/or debit cards or do I need cash?

The VBC does accept credit/debit cards at all concession outlets. The VBC also has an ATM onsite, located near the VBC Box Office.

Are there any military/group/student discounts available?

Discounts vary by show. Please view the ticket price information on our website or call the administration office at 256-533-1953 for more information.  Tickets may be purchased in person at the VBC Box Office or online at www.ticketmaster.com.

Can I purchase tickets at the VBC Box Office for events at other venues?

While the VBC Box Office works off of the Ticketmaster system, they do not have the ability to sell tickets for events taking place at other venues.

How can I purchase tickets by phone or online?

To purchase tickets by phone please call Ticketmaster directly at 1-800-745-3000. To purchase tickets online visit Ticketmaster.com.  You may also purchase tickets in person by visiting the VBC Box Office.

Where Should I Park?

The VBC has several lots available for parking. To find a full list of Huntsville City and VBC Lots and an updated parking map click here.

Please note that parking will be affected during the VBC Expansion project.

What is the policy for “camping out” for an on sale?

The VBC will allow you to camp out a maximum of 24 hours before the on sale time.